Privacy Policy

E-Factor Adventure Tourism (P) Ltd. takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from merchants who register for services and submit information to E-Factor.

As the E-Factor services evolve, we may revise this policy, so please check back frequently. If you have questions about E-Factor privacy practices please contact us at

You will receive an auto response from us confirming that we have received your e-mail. If you do not receive an auto-response, please contact E-Factor Customer Support by phone at the numbers given on our website Scope of this Privacy Policy.

Scope of this Privacy Policy
This Privacy Policy covers E-Factor treatment of personally identifiable information collected from merchants (hereafter “merchant” or “you”) who use the E-Factor payment gateway services, as well as consumer information that we acquire in the course of our business.
This Policy does not apply to the practices of companies that E-Factor does not own or control or to people that E-Factor does not employ or manage.

Information Collection and Use
E-Factor collects personally identifiable information when you register for an E-Factor account, and when you use certain E-Factor products and services.

When you register with E-Factor, we ask for your contact information (such as your name, street address and email address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.

In the course of processing a payment transaction, we typically receive information related to the transaction from the merchant or financial institution. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order. We do not acquire any information directly from consumers through the Web site.

The personally identifiable information we acquire in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using our payment services. It may include, for example, the amount of the transaction, the consumer’s name, credit card number and expiration date, checking account number, billing address, and shipping address.

E-Factor uses the information collected to fulfil your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. We may also send merchants service announcements, newsletters, and periodic notices about specials, new products and services and products and services offered by E-Factor business partners. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Information Sharing and Disclosure
Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.

E-Factor sends personally identifiable information about you to other companies or people in any of these circumstances:

  1. when we have your consent to share the information
  2. When we need to share your information with third parties, such as banks and credit card processors, to provide the product or service you have requested
  3. in connection with products and services offered by E-Factor business partners and/or companies who work on behalf of E-Factor to provide a product or service to you
  4. it is required to comply with law
  5. it is necessary to enforce or apply the terms and conditions of our Merchant Agreement and other applicable agreements
  6. it is necessary to protect the rights, property, or safety of E-Factor, our users, or others, which may include the exchange of information with other organizations for fraud protection and/or risk reduction.

Information Security
Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers located in a locked data center. The number of employees involved in the management of the data center that have physical access to these computers is limited. We use firewalls and other security technology to prevent our computers from being accessed by unauthorised persons.

It is important for you to protect against unauthorized access to your Login ID/password and to your computer. Be sure to sign off when finished using a shared computer and otherwise protect the password used to access the E-Factor services.

Account Information and Preferences
E-Factor gives you the ability to edit your E-Factor Account Information and preferences at any time, including whether you want E-Factor to contact you about specials and new products, by using the Settings option in your Merchant Menu, or by emailing us at

Changes to this Privacy Policy
E-Factor reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how E-Factor will use personally identifiable information, E-Factor will post notice on the E-Factor homepage at prior to implementing the change. The amended Terms shall automatically become effective immediately after they are posted. Your continued use of the site or E-Factor services after the posting of the amended Terms on the Site constitutes your affirmative:

  1. acknowledgement of the terms and its modifications; and
  2. agreement to abide and be bound by the terms, as amended.

If you have additional questions about this Policy, please contact us at